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‎11-21-2019 02:42 PM

HP Recommended
Product: m225dw
Operating System: Microsoft Windows 10 (64-bit)

Somehow has a password, no one knows the password. We cannot do a factory restart without the password. 

NVRAM restart didn't work. 

1 REPLY 1

‎11-24-2019 02:55 PM

HP Recommended

@LaceyRED

 

Welcome to the HP Support Community.

 

If the NVRAM reset did not work, I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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