Need regionalization reset for my printer

[Grey17]

My printer was purchased in a different country (Singapore) , and since moving to the current location (Angola) I have been unable to source print cartridges locally. Therefore, I need your support to have the printer regionalized. Serial number: Edited

[joyacehunter01]

Hi

I think I know what is going on with your HP printer. The problem is that HP printers only work with cartridges from the country where you bought the printer.

So if you bought your HP printer in Singapore and are now in Angola, you will have a problem. You will need to do something called a regionalization reset for your HP printer. This is because your HP printer is locked to Singapore, and it will only work with cartridges from Singapore. Now that you are in Angola, you need to reset your HP printer so it can work with cartridges from Angola.

[VikramTheGreat]

Hi @Grey17,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'd be glad to help you. Please note that HP Printers use different ink cartridges in different regions, and to use the ink cartridges sold in the current region, we need to change the region settings on the printer.

I request you to please get back to me with the following information, so that I can help you change the region settings on the printer.

Do you still have the ink cartridges for both regions

Do you have a printer USB cable?

Which OS is on the PC? Is it Windows or Mac?

Do you have the printer's full feature software and drivers installed on your PC?

Hope this helps!

[Grey17]

Hi Vikram,

Thank you for your reply. For your questions:

Yes, I still have the cartridges for both regions: original one is 204A, and the current region is 205A.

Yes, I have a printer USB Cable

OS is Windows 10

For the printer software I have HP Smart

Hope this helps

[VikramTheGreat]

Hi @Grey17,

Thank you for getting back and letting me know.

Step 2:

1) Launch the printer software from the desktop icon, or from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.
 

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.
 

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.
 

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.
 

5) Take a screenshot of the screen and send it to me in Private.