Solved: Need to reset m603 Laserjet don't have admin password - HP Support Community

C_B_H · ‎07-11-2019

Someone has set admin password on 1 of our LaserJet printers and I don't have that password. How can I reset the device?

I don't see anything in user manual for password recovery or reset. This is a LaserJet M603 model CE995A.

Thanks

Chris

Repairatrooper · ‎07-11-2019

Power off printer, power on, when you see all three leds on control panel light up, press "X". This will get you into preboot menu, scroll down to administrator and then select partial clean and click ok. Use the back arrow to get back to continue and press ok again. Unit will restart with all user settings cleared including the EWS password.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎07-11-2019

Power off printer, power on, when you see all three leds on control panel light up, press "X". This will get you into preboot menu, scroll down to administrator and then select partial clean and click ok. Use the back arrow to get back to continue and press ok again. Unit will restart with all user settings cleared including the EWS password.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Need to reset m603 Laserjet don't have admin password

Create an account on the HP Community to personalize your profile and ask a question