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HP Recommended
HP laser jet Pro 200 color MFP
Microsoft Windows 10 (64-bit)

Trying to send an email from the scanner and I keep getting an Authentication error/failed

 

I have only 1 from name presented.  I select this and enter in the PIN

 

The scanner connects to smtp.gmail.com as expected and then says username or password is incorrect. 

 

How do I update this to get it correct?

1 REPLY 1
HP Recommended

You need to ensure that your google account is setup to allow this and you need to make sure you have valid google credentials entered. If you are unsure what settings are currently entered, you are better off deleting the settings and starting over again.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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