New Envy 7855 will not print, calibration was unsuccessful

[SteveJ62]

New purchase Envy 7800 series, will not print, cartridges in correctly, but unsuccessful calibration. Reset the cartridges and no help. All else seems operational. What now?

[DavidSMP]

@SteveJ62,

Good day. Thank you for visiting the HP support forums. I reviewed the post and will like to help. Great presentation of the issue. Kudos to you for that.

• Did you try aligning the ink cartridges and the printer?
• Do you get any error messages while printing?
• Are you able to make photocopies directly from the printer?
• Please share an image of exactly what is seen on the screen to assist you correctly.
• Did you try cleaning the ink cartridges and then aligning them?

One of the cartridges may be faulty. Let's try these steps now:

• Perform a hard reset on the printer from this link: https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/model/16180954/documen...  perform steps from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168
• Use a USB cable to update the printer’s firmware connecting it to a computer.

Then from this link: https://support.hp.com/in-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c... (HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays)

• Follow directions from step 1 to step 6 and reseat the print head don't replace it as it is a new printer.
• Also from this link: https://support.hp.com/in-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/document/c... perform instructions from step 9 to step 13.
• Evaluate the print quality report for missing or faded colors. Identify the faulty ink cartridge and replacing it should fix the issue as long as the printer is not faulty

Now check for issue resolution. If it continues, then I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂