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‎01-04-2021 10:45 AM

HP Recommended
Product: mpf m577
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I had problems with my printer, dont remember exact error code, but 99.00 something. 

I downloaded latest firmvare and unzipped to usb flash drive. Replaced HDD 500gb from a laptop (ntfs formatted)

 

When i boot up now, i just get 99.09.62 Unknown disk.

 

When i go to administrator and format disk, after a couple of minutes it just shows Disk partition clean error. 

 

Disk diagnose shows ok. Any tips for letting me flash new firmware to HDD ? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-08-2021 12:28 AM

HP Recommended

In the download section, there was two firmware files. I have been trying with the Future smart bundle 4.1.1 all week. 

Tonight, i downloaded version 3.9.6, and printer is alive again at first attempt.  I dont know whats the problem with 4.1.1 version but now i am just happy that my printer is back online! Thanks for help and support!

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19 REPLIES 19

‎01-04-2021 10:54 AM

HP Recommended

From preboot menu Administration -> Manage disk -> Secure/Erase and then load firmware from USB Thumbdrive




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‎01-04-2021 11:23 AM

HP Recommended

i do not have secure/erase in manage disk, do you mean manage disk - boot device, then erase disk ? 

 

 

‎01-04-2021 11:28 AM - edited ‎01-04-2021 11:29 AM

HP Recommended

I am now testing secure erase from boot device menu, how long should this take? 

 

IMG_5068[3728].JPG

‎01-04-2021 11:31 AM

HP Recommended

Secure/Erase takes some time to complete, just leave it.




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‎01-04-2021 11:34 AM

HP Recommended

Ok, thanks, i will wait......

‎01-04-2021 11:55 AM

HP Recommended

Depending on drive size up to 20 hours. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎01-04-2021 12:52 PM

HP Recommended

Hmm Okay, it is 500gb disk, hope it is worth waiting for 🙂

‎01-04-2021 01:37 PM

HP Recommended

Now it suddenly got back to the boot option meny, i did as you sait, but Shows only Downloading checking parition transferring 0% for several minutes now. Do i need to format disk after Erase ?

‎01-04-2021 02:04 PM

HP Recommended

Try going to administrator>manage disk>boot device> erase / unlock and thne try to download the firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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