New HP Envy laptop won't recognize LaserJet P1102w printer

[LizPo]

I have an older HP LaserJet P1102w. When I connect it via USB to my new Envy laptop, a popup asks for the install CD, even though I've already installed the proper drivers on the laptop. When I click on "run install," I get a popup saying the program is blocked by the administrator. When I click "do nothing," nothing happens (duh). 

When I go on Printers and Devices to find the printer, the printer does not appear, even though it is connected via USB, it's turned on, and I've installed the most current drivers on my laptop. How in the heck do I get my laptop to recognize my printer?

[Raj1788]

@LizPo

Thank you for joining the HP Community

This could be a driver issue.

Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer is not in the list, turn it off and on and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

If the issue persists, I recommend you delete the driver at the root level and Install the drivers, follow the steps below:

Remove the USB if connected

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers 

Then, Click on this link: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-laserjet-pro-p1102-printer-series/4110... to download and install the HP LaserJet Pro P1100, P1560, P1600 Series Full Feature Software and Driver.

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[LizPo]

There's a problem: the printer does not even show up on the list of available printers, even when it's plugged into the laptop.

[Raj1788]

@LizPo

Try with a different USB cable and port and let me know how it goes.

Have a great day!

Cheers:)