New laptop doesn't recognise printer

[LlainGam]

I have a new laptop with Windows 10 linked to an HP laserjet 1200 series printer, connected by usb port. The laptop doesn't recognise the printer when I plug it into the port. I've found and downloaded the correct driver, all my other usb devices work when plugged into the same port and the printer works when plugged into other computers. When I plug the printer into the laptop there is no reaction at all and when I go to devices to "Add Printer" the printer isn't listed. I would be grateful of any suggestions as to what the problem might be. Thanks and regards, Kevin

[A4Apollo · Accepted solution]

Hey there! @LlainGam, Welcome to HP forums.

I understand your laptop does not recognize the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried checking with a different USB cable?

Uninstall the printer drivers from root level on your PC and install the universal print drivers and check if it helps.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Please find the link to install universal print drivers.

Also, update the USB communication driver using this link.

Let me know if this helps!

Have a wonderful day ahead! 🙂

[LlainGam]

Many, many thanks - I'd more or less given up!! This was the bit that resolved it:

"Also, update the USB communication driver using this link."

With best wishes,

Kevin

[A4Apollo]

@LlainGam, It's great to hear from you again.

I appreciate your efforts for trying out the steps.

You're welcome and thanks for the reply,

I am glad to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Have a great day ahead!

Take Care! 🙂

[lparks]

I am having the same problem.  I followed the same steps you recommended for the previous user, but it did not work for me.  Do you have any other recommendations?

[lparks]

Nevermind that.... I tried a different USB cord and it worked now!  

[Maddie2468]

I need to connect my printer to my new computer.  I have a I have a Officedjet Pro 8710.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
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