New network and display is blank

[turboscrew1]

Today when I came home from work there was a short thunder storm. At home I found the ADSL modem dead. Luckily I had an older ADSAL-modem, but the IP range is different. When I started to check the printer settings I noticed that the display was blank.

What can I do now?

All the power comes from a thunder-proof extension cord, so my desktop hadn't even crashed, and even the ADSL box ethernet ports seemed to work.

But even if the printer sounds working (the warm-up sounds when you turn it on), the display stays blank. And now that I use another ADSL modem, I can't access the printer via the net either. I guess there is no USB-SW for Debian? I still DO have an old Vista laptop, if that is needed.

 The printer is only about 11 months old.

[gfagan · Accepted solution]

If the display's blank, that's pretty good evidence the printer took a surge even through your defenses. 

Most routers allow you to change the IP range, but the interface on every model is different, so I couldn't walk you through. Furthermore, wth DHCP the range wouldn't be enough; do you remember the specific IP address that your old router ssigned your printer. 

If using linux, hp-toolbox (called hp-gui in the ubuntu repo I believe and just part of hplip with my distro openSUSE) has an option to configure a printer for wireless using a usb connection. I've used it, and once it detects the printer, it will then show you what wifi access points the printer can detect - that is, through an interface on your computer, you connect your printer to the new router. At that point, you won't need the usb cable anymore - it's just for set-up. -GEF

[turboscrew1]

I configured it a static IP , but the old addresses were in the range 192.168.1.x and the spare device handles range 192.168.1.x - a different subnet (netmask being 255.255.255.0).

Also, hplip-gui doesn't seem to work in Debian 8.11.

Not even the one in its repo, Complains about dbus-libraries.

Also the SW on the CD did not install on Vista.

I have a Win10-mini-laptop (that I don't use much because of it's tiny screen). Maybe I'll try with that, but I guess taking copies won't work anymore, even if the printing did.

I just don't understand: my desktop and my "line phone" were connected similarly: all in the same thunder-proof extension chord, and the desk top to another Ethernet port in the same modem, and the phone base station also to the same telephone line. and the phone works fine and the desktop didn't even boot.

[gfagan]

OK, the fall-back-and-punt solution only works if your spare router and your printer both support wpa, and in particular if the printer has a button for WPA so you don't need the GUI. If you have both, you can try factory-resetting the printer (varies by model but usually involves holding down multiple buttons simultaneously for several seconds). Then press the wpa button on the router, then quickly press the one on the printer, and with luck your network light on the printer will come on steady after a few minutes. Then you can find the dynamically-assigned IP address in your router's interface and use that to set up network printing in linux. 

Failing that, while I'm not familiar with HP software for Win10, I suspect it has the same capabilities as the opensource version for linux, meaning that with a USB cable you could setup the printer, use that to get it connected to the network, and then you can use it from your linux box. 

Failing even that, does your surge-defense hardware backup its claims? Some do, offering to replace up to x-thousand dollars worth of surge-damaged equipment. Maybe you get a new printer out of the deal. As for trying to figure out why a lightning bolt damaged this but missed that, it'll make your head hurt to no good end. 

[turboscrew1]

Thanks, gfagan, for help, but it seems that the printer is lost.

I just realized that even the USB seems to be gone - my hub didn't even see that something was connected to the port.

It looks (or rather sounds) like only the motors are working. All "finer" electronics is probably gone.

And the problem is: the phone line was not surge-protected.

Nothing like this has ever happened before during the 18 years I've lived where I currently live.

Looks like I have to buy another printer...

Thanks anyway for trying.

[gfagan]

Sorry to hear that turboruuvi. There's really no advice that'll fix that, except I can say I really like my Laserjet P1102w. It's only one function, and only one color, but it's cheap and the cartridges last a long time. 

[turboscrew1]

Hmm, just had to look further. I found a troubleshootin manual (good job, HP!).

It prints the engine test page fine.

I guess it must be the formatter. Have to inspect it.

I still probably have to buy a new printer, but just... maybe...

I was thinking about M281fdw... Opinions?

I wonder how much do that and 277fdw have in common? I mean spare partswise?

If I have to buy a new printer, I'm pretty sure it'll be HP.

There are two heavy reasons:

1) Linux support - I have now 6 computers, and the crappiest one has Windows 10 just in case. All the others run Linux (Debian, Mint, Slackware).

2) The product support and diagnostic capabilities of HP products are amazing!

For my printer I have user manual, repair manual and troubleshooting manual, and engine test page capability is great!

I've also troubleshooted some HP laptops of my friends. There are always good manuals and instructions, how to open the product without breaking it and how to find out the problem.

[turboscrew1]

I think I may have found the problem in formatter...

Any idea about the values of the two components? I take that they are resistors?

It seems like the card (B3Q10-60001) is not available in Europe.

[turboscrew1]

Or is the board itself damaged?

[turboscrew1]

BTW, why do the attached photographs disappear?

[edit]

Aha, probably just a mistake...