cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 1
Message 1 of 3
231
Flag Post

Solved!

No Paper Pickup on HP Laserjet 2100 M after installing maintinence kit

HP Recommended
HP Lasertjet 2100M

Hello,

 

I am new to this forum and this is my first time posting. I have been using my LaserJet 2100M for a long while now, but I have been having issues with paper james. So I took it upon myself to do a DIY maintenance kit on the printer. I replaced all the rollers in the kit along with cleaned out the dust on the printer. I did take the whole printer apart to clean it. Well I went ahead and put it back together based upon the service manual, which I do have and now the printer will not pickup paper out of tray 2. The pickup roller does spin and looks I validated that by hitting the tray arm to simulate the tray being installed and watched it spin. I am doing the self test and just trying to print an HP test page with no luck. It is an old printer, but did pickup paper before I did the maintenance kit and now it will not so anything. Any help would greatly appreciated. What should I look for? Thank you in advance.

2 REPLIES 2
Highlighted
Level 11
Level 11
5,264 5,231 557 1,239
Message 2 of 3
Flag Post
HP Recommended

The pickup roller on this device has a slot that the drive shaft fits into. We have seen cases where either the roller or the shaft get damaged and will spin with no load but when trying to feed paper do not engage. You can test by trying to rotate the pickup roller manually, it should not turn. Also make sure that the tray is lifting properly and that the separation pad is installed properly. there is a spring under the sep pad and if you miss that the pad does not lift up and keep the paper against the pickup roller.

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
0 Kudos
Highlighted
Author
New member
2 1 0 1
Message 3 of 3
Flag Post
HP Recommended

Thank you Repairatrooper. That worked! I heard a click when I moved the shaft around and now it is working perfectly! Thank you!!

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation