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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- LaserJet Printing
- No wireless after Win 10

Create an account on the HP Community to personalize your profile and ask a question
02-10-2019 08:38 PM
Ever since Windows 10 came out, I can't get the wireless function to install. I've tried downloading the full driver but Windows kills it. It says you have HP Smart so it will be terminated. I don't want HP Smart it's not very smart at all; it's annoying. How do I get the wireless functionality back? This is the sole reason that I purchased this laser printer.
02-12-2019 04:17 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Are you referring HP smart App?
- Are you getting any error message or code?
While you respond to that, let's try these steps:
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back > Insert the cartridges.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee