Not receiving Low Toner Alerts

[EandM_Nathan]

We have a few HP MFP LaserJet printer's here. We recently pushed out a firmware update. Everything is working great, except Alerts. We are no longer receiving alerts when toner is low, paper is low, etc. The 'Test' function works as it should. It send the email out, and we receive it. 

I have removed the alert, rebooted the printer, and reapplied the alert. This did not fix anything. We are still not receiving alerts.

Any help would be great

Thanks

Nathan

[Repairatrooper]

We have run into issues like this in the past and in most cases a partial clean through the pre-boot menu will restore all functions. 

[EandM_Nathan]

Thanks for the tip. This did not work in my case.

[EandM_Nathan · Accepted solution]

So after many days of troubleshooting, I was able to get this working.

The fix :

I went in to Alerts, and edited the alert subscription we have set up. I clicked on 'Show all Alerts'. I went through and checked every box. Clicked save. Once this was done, I removed each toner from the printer. I waited until the printer recognized there was no toners and was prompting to insert toners. Once I saw the prompt, I put the toners back in. 

Once the printer saw the toners had be installed, I started to get low toner alerts. 

I then went back and unchecked the items I won't need to be alerted about. I removed the toners again. Waited for printer to tell me to insert toners. Installed toners. Got the alert for low toner. 

A weird fix, but it worked on the 3 MFP's we have.