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‎05-07-2020 06:16 AM

HP Recommended
Product: HP officejet Pro 7740
Operating System: Microsoft Windows 10 (64-bit)

I have had an Officejet Pro 7740 for approximately 1 year with no problems. Yesterday, after a computer & printer restart, the printer is now stuck with "verifying" and the circle on the display and won't go any further, and I cannot print. I do not have auto updates on because the download always fails. Manual updates always fail also. I searched the forum and found the unplug power and all cables, hold down power button for 15 sections then plug it back in, but that didn't work.

 

Any suggestions? This printer is too new to toss and get a new one.

26 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2020 03:34 PM

HP Recommended

@Rgncajn

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-13-2020 03:34 PM

HP Recommended

@Rgncajn

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎07-07-2020 08:31 AM

HP Recommended

I have the same problem, brand new printer just arrived today, now cannot use. Great start

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‎08-03-2020 09:43 AM

HP Recommended

i have unplugged held power for 15 seconds and stil circling on verfying

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