• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more

‎04-29-2026 02:08 PM

HP Recommended
Product: HP Color LaserJet Flow MFP 6800
Operating System: Microsoft Windows 11

I recently got a call from a customer that the on-screen keyboard for their HP Color LaserJet Flow MFP 6800 recently stopped appearing when prompted. 

We tried all the easy stuff: Restart, cold restart, firmware upgrade. None of these had any effect. 

AI tells me this may be a known issue with the FutureSmart5 firmware, but no updates were done prior to the issue. Updating the firmware to version 5.9.2.3 did not change anything either. 

I'm hesitant to try a partial clean or full reset, but those are my next logical options. 

Is this a known issue with the FutureSmart5 firmware? Is there a resolution for this?

Anything else I should try before resetting the machine?

 

I saw another recent post asking a similar question but no answers on that post yet either.

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2026 02:17 PM

HP Recommended

check this setting, we had this issue with a client about 2 weeks ago.

 

Repairatrooper_0-1777493813660.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎04-29-2026 02:17 PM

HP Recommended

check this setting, we had this issue with a client about 2 weeks ago.

 

Repairatrooper_0-1777493813660.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎06-03-2026 09:32 AM

HP Recommended

Thank you! That worked!

Leave it to HP to hide these things in weird places! 

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.