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HP Recommended
HP LaserJet M14-M17
Microsoft Windows 10 (64-bit)

When do normal printing, only top page have been print out, bottom portion is blank. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Orange4

 

Welcome to the HP Support Community.

 

Cleaning the printing mechanism and printing path inside the printer might resolve issues like repeating dots, fuzzy print, or smeared toner. If you have a Mac, skip to the next step.

  1. Search Windows for HP, and then click your printer name from the list of results.

    HP Printer Assistant opens.

  2. Click Print, and then click HP Device Toolbox.

  3. Click the System tab, and then click Service.

  4. In the Cleaning Mode section, click Start.

    The cleaning process starts.

Print another page

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647044/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Orange4

 

Welcome to the HP Support Community.

 

Cleaning the printing mechanism and printing path inside the printer might resolve issues like repeating dots, fuzzy print, or smeared toner. If you have a Mac, skip to the next step.

  1. Search Windows for HP, and then click your printer name from the list of results.

    HP Printer Assistant opens.

  2. Click Print, and then click HP Device Toolbox.

  3. Click the System tab, and then click Service.

  4. In the Cleaning Mode section, click Start.

    The cleaning process starts.

Print another page

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647044/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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