12-11-2019 04:19 PM
I need to update firmware on my HP P1102W printer, Product ID CE658A. Last year the firmware file could be found on the support site, under software and drivers. There is now a new version of the firmware file. I downloaded it and attempted to use it. It is actually the full installation package for the P1102W. You can tell by the size - it's huge.
I downloaded the file and executed it. It unpack into a folder on the C drive. Looking at the folder contents, there are several executables, but none that will install printer firmware.
We need access to the previous version of the firmware installer, the one that installs 20180301.
12-14-2019 05:15 AM
Welcome to the HP Support Community. I'd be happy to assist you with the firmware update.
Let's try these steps to reset the printer -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Download and install the firmware from here.
Hope this helps! Keep me posted.
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I am an HP Employee
12-17-2019 10:43 AM
OK, now the P1102W firmware update tool is available on the support site.
Problem is that it REPLACED the Win10 64-bit software installation package. We need both of them.
The old page had two different categories: Driver-Product Installation Software and Firmware. The current page has only one category: Firmware.
Please ADD the product installation software downloadable.