P1102w and asus laptop not connecting wirelessly when they did previously

[DLD1100]

Hello.

my Aunt has an ASUS laptop.  Aunt also has an HP P1102w which I had previously set up to work wirelessly.  At one point my aunt did something to make the printer not work.  I went to visit and deleted the printer and all the print jobs that were stalled in the queue.  I used my HP USB cable and install disc as I have the same printer.  I ran the installation program and got to the screen where you choose install as wireless, wired or fix issue.  I chose wireless.  The next screen I receive a prompt to install software.  I click on install software and nothing happens for a very long time.  I repeat d this process a couple times to no avail.  I later went to the HP website and downloaded the latest version of the driver thru hp123.com. Still get stuck on same screen. 

This is is where I Stand today and need some help.  My aunt is returning to town tomorrow and I would like to attempt he install again.

Thank You

[Riddle_Decipher]

@DLD1100

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

As I Understand the HP Laserjet P1102w no longer connects to the wireless network,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you delete the drivers and start fresh with the full feature software from the hp website?

Have you been following an HP Article to reconnect to the wireless network?

While you respond to that, I recommend you try the below steps:

1.) In Windows, search for and open Programs and features 

2.) Select your HP Printer 

3.) Select Uninstall 

4.) In Windows, search for and open Devices and printers 

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 

6.) Open up the run command with the "Windows key + R" key combo. 

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 

8.) Click on the "Drivers" tab 

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10.) Select Ok 

11.) Select Apply and Ok on the Print Server Properties windows 

12.) Close Devices and Printers 

Then, Click here to access the HP website, find the drivers compatible with your windows and install it.

Once the full feature software is installed.

The best way to do that is using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[DLD1100]

Dear Riddle,

Thank you.  I am not at my Aunt's house now.  But I will print out your suggestion and then forward the e-mail to my Aunt when I go to visit to apply your suggestion.

I will let you know the results (may not be for a day or two, though).

Have a Great Day!

DLD1100

[Riddle_Decipher · Accepted solution]

@DLD1100

Thank you for replying,

Please take your time and get back to me with the results,

I'll be awaiting your response and would be glad to help.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

[DLD1100]

Riddle,  thank you so much for your assistance.  My apologies for the delayed reply.  What I think really did the trick was the instructions you gave to completely remove the driver and the associated software.  Once again thank you very much!  Have a great day!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.