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‎12-21-2018 03:58 PM

HP Recommended
Product: HP LASERJET PRO 200 COLOR M251NW

DURING PRINTING OF 150 COPIES OF CHRISTMAS LETTER THE PRINTER BEGAN OUTPUT OF A BLUE BAND ALONG THE RIGHT SIDE OF OUTPUT PAGES. I'VE RUN CLEANING PROTOCOL MULTIPLE TIMES.  LOOKED IN THE BACK DOOR AND SEE BLUE TONER ON CORRESPONDING RUBBER ROLLER.   CAN I CLEAN OR RUN ADDITIONAL CLEANING PROCEDURE TO FIX.  CARTRIDGES ARE REPORTED ADEQUATELY SUPPLIED WITH TONER. I'M NOT CERTAIN DISCARDING THEM WILL FIX THE PROBLEM. YOUR ADVICE??

1 person had the same question
2 REPLIES 2

‎12-21-2018 07:31 PM

HP Recommended

Typically that means the Cyan toner cartridge is defective. The only way to fix the problem is to replace the Cyan cartridge.

‎12-21-2018 08:42 PM

HP Recommended

Before you replace the cyan toner cartridge try to pour out toner from waste toner bin to see if it helps.

You need business card and garbage can.

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