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‎03-26-2019 02:22 AM

HP Recommended
Product: HP COLOR LASERJET ENTERPRISE FLOW MFP M880
Operating System: Microsoft Windows 10 (64-bit)

Hi,
I have my HP COLOR LASERJET ENTERPRISE FLOW MFP M880 printer that restarts itself, but when it restarts, it <<< initialising>> without ever stopping. I press Power for a long time to stop the process, and I start it manually.
I found this series of error codes in the printer's event log.
99.05.50; 99.07.22, 99.05.56

Thank you for helping me please

capture de mon imprimante.PNG

3 REPLIES 3

‎03-26-2019 05:37 AM

HP Recommended

Hi Ytchoupou,

 

1) Check your fax card on the formatter if it seated properly and the connectors are well conected.

2) Perform a Format Disk via the pre-boot menu of the printer first. Then download the latest FW version in a USB thumbdrive (FAT32 formatted) and update the printer's FW via the pre-boot menu as well. 

3) Remove the fax card completely and try again step-2. If this is working, your fax card is faulty.

 

I hope this may help,

 

Cheers!



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
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‎07-04-2019 04:00 AM

HP Recommended

this proposition doesn't work.

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‎07-04-2019 04:16 AM

HP Recommended

In that case you will have to replace the HDD (hard disk drive). When replacing it, do an Erase/Unlock via the preboot and install the latest firmware.



ALEX-TATS
Printer Engineer for a HP Platinum Partner
I am not a HP employee
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
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