• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎04-15-2020 01:12 PM

HP Recommended
Product: HP PageWide Pro MFP 477dw
Operating System: Microsoft Windows 10 (32-bit)

My printer black cartridge shows depleted.  I ordered new 972A and 972X since 974 no longer offered and printer says both 972A and 972X are incompatible.  

 

I have learned that HP 972 cartridges are for use in United States and Canada only. HP 974 cartridges are for use in Mexico, Central America, South America

 

My printer must be configured for another country by HP and is rejecting HP 972 cartridges.

 

Is there a way to reprogram the printer region to be United States?

1 REPLY 1

‎04-15-2020 01:51 PM

HP Recommended

Hi @agrawh, I hope you are doing good and safe during these days!

 

Yes,

You would need to contact HP Support in the US in order to reprogram the printer to accept the local ink cartridges.

Be sure to have a full set of HP Genuine HP 972 Black, Yellow, Magenta, and Cyan Cartridges ready and the printer connected to a Windows PC or a Mac computer.

 

Next, fill below form by providing your Personal Information and Printer Information, then select the Phone option to get a case number and the contact details to call HP:

https://support.hp.com/us-en/contact-hp/product/hp-pagewide-pro-477dw-multifunction-printer-series/7...

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.