• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎03-27-2017 11:15 AM

HP Recommended
Product: Laserjet Pro 200 M276nw
Operating System: Microsoft Windows 10 (64-bit)

I have a sheet of paper jammed in the output box of my all in one printer, due to the scanner I am unable to get a grip on the paper to pull it out.  As soon as I turn the printer on it locks due to the jam, is there a manual over ride that will allow the rollers to rotate to try and force the sheet out or does the printer need to be taken apart

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-28-2017 06:44 AM

HP Recommended
None of the paper is showing at the back. I did hear a scrunching sound when it happened so I think it got stuck on the way out and it just concertinaed.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-27-2017 07:42 PM

HP Recommended

Have you tried to open the back cover and access the jammed paper from there. Be careful as you have to remove it very slowly since pulling to hard and fast will tear the paper and leave residue in the fuser where you will need service.

Was this reply helpful? Yes No

‎03-28-2017 06:44 AM

HP Recommended
None of the paper is showing at the back. I did hear a scrunching sound when it happened so I think it got stuck on the way out and it just concertinaed.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.