Paper feeds too far into printer so that approx. the top inch of print is lost

[HevnLgh]

Hi pilot6856,

I have a few more suggestions. Please check your private message inbox. Hope to hear from you soon.

Thanks,

[pilot6856]

Hi, There is nothing in my private message inbox.  Would you please try adding your suggestions again?  Thanks.

[HevnLgh]

Hello pilot6856,

Please check your inbox on the HP Support Forums I have sent you a private message.

Thanks,

[HevnLgh]

Hey pilot6856,

There seems to be a problem with my outgoing messages, it is not allowing me to PM you. I will follow up with you tomorrow and hopefully this is resolved.

Thanks for your patience,

[HevnLgh]

pilot6856,

I was successful at sending a message to your inbox. I look forward to your reply.

Thanks for your patience,

[pilot6856]

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@HevnLghHP wrote:

@pilot6856,

I was successful at sending a message to your inbox. I look forward to your reply.

Thanks for your patience,

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Here is the solution to my problem, as provided by HP Support.  This has fixed my problem.  A couple things to note:

1. The "BL" button referred to stands for 'Bottom Left' button,  It is actually the backwards curved arrow button for going to the previous screen, and it is in the bottom left of the menu display area.

2.  Once the printer is reset, and powered back on, you will need to go through the initial setup again for networking, etc.

This procedure worked for me, and I'm in business again.

[Content removed]

[hacarney]

The problem seems to have corrected itself. Thanx.

[pilot6856]

Yes, it fixed my problem.  HP removed the solution I posted, because it is HP confidential information.  If you would like the solution, please contact 'HevnLghHP' on this board for the solution.  It's one you will want to keep.  Thanks.

pilot6856

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@hacarney wrote:

The problem seems to have corrected itself. Thanx.

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[HevnLgh]

Thank you pilot6856, I appreciate you letting me know the outcome. I am glad it fixed the paper feed problem you were experiencing. If you need help in the future, please feel free to come back to the HP Support Forums 🙂

Thanks again,

[ettaruth]

Hi, 

I am experiencing this problem as well.  I have the HP Photosmart C4780 printer.  I have tried the solutions posted in the video, including cleaning the rollers, but my printer is still pulling in the paper too far.  Sometimes it picks up a couple of sheets of paper as well.  Any help would be appreciated!  Thanks!