Paper folded when printed

[paschalmaria]

my printer has been working fine untill this morning i discovered the when it prints, the paper is folded. what could be the problem please help.

[A4Apollo]

Hi! @paschalmaria, Welcome to HP forums.

I understand your printer prints paper folded.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Have you tried checking with a different brand paper?

Please try the steps recommended below.

Reset the printer
Follow these steps to reset the printer.
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Refer this article to further troubleshoot paper jam issues with your printer.

Hope to hear from you soon!

Have a great day!  🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.

Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!