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‎05-13-2020 07:53 PM

HP Recommended
Product: Color Laser Jet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

The paper tray won't close.

I opened it, changed paper (same size 8.5x11), pushed in tray and it was blocked from closing.

The paper is also loose in the tray, which it never was before.

Nothing else was touched or changed on the printer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2020 08:14 PM

HP Recommended

Most likely you have accidently set the tray to legal size. There is a blue lever on the tray near the outside edge that you press and then shrink the tray to letter size.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

3 REPLIES 3

‎05-13-2020 08:14 PM

HP Recommended

Most likely you have accidently set the tray to legal size. There is a blue lever on the tray near the outside edge that you press and then shrink the tray to letter size.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎05-13-2020 08:19 PM

HP Recommended

Thanks.  I had also found that solution, but appreciate your reply.

I had never used any other paper except letter size, so it didn't at first occur to me that the tray had been changed inadvertently to legal.

Now I have another issue .. I'm getting a message that the printer is out of paper, which it is not.  !!!

 

‎05-13-2020 08:22 PM

HP Recommended

Make sure that the paper lift flap in the tray moves smoothly. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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