Password Reset

[jdsmith1309]

I dont know the password. Maybe I set one once, maybe someone else in the house did, but if we did, I can't remember it. But there is no way to reset the password or send a clue or anything without.... wait for it.... knowing the password!! I've seen another forum on this topic so I'm not the first. Am raging. Please help!! Please someone send me instructions for how to reset the password! Thank you!

[KrazyToad · Accepted solution]

@jdsmith1309

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your case and I understand that your HP Color LaserJet Pro M252dw is locked with a Password

I'll try my best to help you out

I suggest we try an NVRAM Reset to Factory Settings and that will erase all the data and settings back to Factory condition

Since these are crucial steps, I will send you the instructions in a Private Message

Please check your private message icon in the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope, please click on it

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 
 

[jdsmith1309]

I have not received any private message with instuctions to reset it to factory settings.

[Flower_Bud]

@jdsmith1309

It looks like you were interacting with @KrazyToad, but he is out for the day & I'll be glad to help you out,

I'm the Flower_Bud & I'm at your service.

I'm sending out a Private message with the NVRAM Reset instructions,

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[jdsmith1309]

Thank you so much, you guys are amazing!

[6silky9]

I need help please to reset the password of my printer, I have an HP Color LaserJet Pro MFP M477fdw i cant use the printer