Password reset HP ENVY

[sydney99]

Hi everyone!

Someone has figured out the password to my printer and keeps printing things on it. How can I reset the password on the printer when you click on it wirelessly? (Also I have no idea if it is a laserjet printer or not, but I didn't know what else to put it as!)

Thanks in advance! 

[Dragon-Fur]

@sydney99

The Wireless password for the printer is likely the Wireless password you have assigned to your network.

IF you have set a password on the printer itself, one that you must type in to use the printer and / or to adjust the settings on the printer, then the printer password is set on the printer security.  Not everyone uses this option and if you are doing so, you likely know it. 

IF you are using this option, open the Embedded Web Server (EWS) > Settings > Security > Password Settings

Enter a new password for the printer.

Be Aware

1. If you don't know what any of this means, then don't touch the EWS Security settings.
2. If you don't know what any of this means, then you are not using a Printer based password.
3. This is a very nice feature, but it can securely lock up your printer if you lose the password.
4. If you are not using a Printer Password on the printer itself, ignore this section and move on...

OR (more likely)

It sounds like someone knows your network wireless password.

This is the password you use to connect to your wireless network - your computer, your printer, your other wireless devices.

Know that when you change the network wireless password (and you can do so), that you must update the password on your computer, in the printer network setup, AND on your other devices on which you use your Wireless password, including your iPhone, your tablet, your Xbox, your Smart TV - whatever is using your Wireless network.

Log into your Router and change the wireless password to your network.

The SSID (network name) can remain the same (unless you want to change it).

Hint:  Although it is not generally recommended that you write down your network wireless password, doing so at least during the change-over is a good idea.  Copy the new wireless password into a document on your computer, write it down on a paper, update your security password software - just make sure you don't lose track of your new password at least for a few minutes.  Later, delete the little document / note, tear up the paper, shred it, lock it in a safe...

Options for updating your computer with the new Wireless password

Your computer will need to know about the network wireless password.

Read about how to manage you network setup:

How to connect to a Wi-Fi network on Windows 10

Scroll down to section(s): 

How to connect to a Wi-Fi network using Settings

or

How to connect to a Wi-Fi network using Control Panel

Options for updating the Wireless network on the printer

HP Printers - No Connection after Router or Wi-Fi Settings Change

Follow the instructions to reset the printer network defaults,

Enter the new wireless information.

and / or

If the printer is on your network, use the Embedded Web Server (EWS) to manage / update your settings.

For example:

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > Advanced

If you did change the SSID (name of your network), enter the (new) name of that network.

Enter the information for your Wireless network.

For example, under WPA,

Set / adjust / verify the WPA version (WPA2 or similar, might contain the word "automatic")

Set the security type to AES (or similar, "somewhere" in the security type, you will likely see "AES")

In WPA-Personal, type in your new wireless passphrase / wireless password

Click Apply to save the settings.

Expect the connection to break after you click Apply.

If you want to re-open the EWS page...

Wait for a minute or so, then open a new webpage to your printer's IP address...

General Example:

HP_8630_EWS_Network_1C

And / Or

If all else fails, you can reinstall the Full Feature Software for your printer and Operating System.

Doing so will let you set up the software and the printer on your network.

Software and Drivers - HP ENVY 5055 All-in-One Printer

If necessary, click Change, find and set your Operating System and your version.

Download and save the software to your computer.

Open folder Downloads (or other folder where you save downloaded files)

Find the software application file, double-click on it to start the installation.

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