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‎10-27-2026 02:37 PM

HP Recommended
Operating System: Microsoft Windows 11

I just printed a document successfully. I then went to print again and it asked me for a password. I entered the password I have for my HP account and it did not work. I don't know how to reset the password or how to get passed this block. Please help me get the passcode situation sorted so I can return to printing normally. 

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1 REPLY 1

‎10-29-2026 06:06 AM

HP Recommended

Hi @Michael_LangJ,

 

Welcome to the HP Support Community!

 

I understand how confusing this can be, especially since you were able to print successfully just before the password prompt appeared.

 

To help you resolve this, could you please clarify a few things?

What is your exact HP printer model?

Where does the password prompt appear, on your computer, in the HP Smart app, or on the printer's touchscreen?

Does the prompt specifically ask for your HP account password, or does it mention a printer password, PIN, or administrator password?

 

Your HP account password and your printer's administrator password may be different, so let's identify which password is being requested before attempting a reset.

 

Best regards,
Kuroi_Kenshi

I'm an HP Employee.


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