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HP Recommended

HP Photosmart Premium 410A; Windows XP SP3,  No changes made to system or software.  Photo printing looks like colored negative.  Replaced all ink cartridges and still printing the same. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi partner,

 

Are you using new OEM or remanufactured cartridges?

 

Follow the steps below, and let me know if you get better print quality?

 

Note: You may want to run the Clean Printhead process more than once to properly prime the Printhead

 

Clean the printhead

Follow these steps to clean the printhead from the printer control panel.
  1. If the error message remains on the control panel display, press the OK button to clear it.
  2. Press the Setup button ( ) on the printer control panel.
  3. Press the Down Arrow button ( ) to select Tools , and then press the OK button.
  4. Press the Down Arrow button ( ) to select Clean Printhead , and then press the OK button
I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

14 REPLIES 14
HP Recommended

Hi partner,

 

Follow the steps in the document below, and let me know what you find out?

 

Troubleshooting Print-Quality Issues

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

This did not solve my problem.  When we purchased this HP product we could not get the installation to download correctly.  I called HP and they logged onto my computer and set it up on their own to get it to print and copy.

HP Recommended

Hi partner,

 

Are you using new OEM or remanufactured cartridges?

 

Follow the steps below, and let me know if you get better print quality?

 

Note: You may want to run the Clean Printhead process more than once to properly prime the Printhead

 

Clean the printhead

Follow these steps to clean the printhead from the printer control panel.
  1. If the error message remains on the control panel display, press the OK button to clear it.
  2. Press the Setup button ( ) on the printer control panel.
  3. Press the Down Arrow button ( ) to select Tools , and then press the OK button.
  4. Press the Down Arrow button ( ) to select Clean Printhead , and then press the OK button
I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

tHIS DID NOT FIX THE PROBLEM

HP Recommended

Hi partner,

 

If cleaning the print head has not resolved the issue you will need to call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

In the middle of printing a group of photos the printing changed from normal to looking like a colored negative. 

HP Recommended

Hi jgov17,

 

Sounds like you ran out of ink in one of your cartridges.

 

Please provide additional details.

1. Printer Model
2. Operating System (including service pack revision)
3. Connection Method - USB, Hardwired LAN, Wireless?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
HP Recommended

Have you ever been able to resolve this issue?  I am having the smae problem

HP Recommended

Same problem over here at Del Norte High SChool!

 

Help!  When the printer sits overnight I can get one print to come out fine then sometimes mid-print, the colors appear inverted.  I changed out the clartridges and aligned the print head multiple times.

 

Wasting ink trying to problem solve this-

 

HP??? Any answers? 

 

Jen

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