Photosmart C6380 Ink system failure

[TomL287]

I purchased a used HP printer that was supposedly working fine and after receiving it have had lots of problems.

My printer constantly exhbits messages such as 0xc19a0035 or 0xc9e0035 or 0xc19a0021.  If I lift up one of the cartridges and return it the printer will print.  I cannot complete an alignment and am getting "ink system failure" messages.  Photos do not print well although I am using HP ink, not a 3rd part ink.

Would replacing the print head resolve this? I've cleaned everything I can think of but still have issues.

Thank you.

[KrazyToad]

@TomL287

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Please follow all the instructions in this Link: https://support.hp.com/in-en/product/hp-photosmart-c6300-all-in-one-printer-series/3560272/model/356... and let me know how it goes

If the issue persists, then you can replace the Printhead.

Please follow the instructions I sent in the private message

Check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you