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ste5 Student
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Plastic of printer roll broken - stains during printing

HP Color Laserjet MFP M477fdw

Hi everyone

With one of our printers we had the problem that he printed the top left printed in nice distances on the left side again and again. It became less and less towards the bottom, so the cleaning pages couldn't help us, because the rolls weren't dirty.

Since we had no more guarantee, we went on the search for the cause. We took the whole printer apart (it was exciting and sometimes almost impossible!) and found a roll with this stain at the end.

I don't know if you can see it well on the picture, but somehow the plastic around the roll came off/burned in/burned away or something else.

Now my question: Do you know how this could happen? The printer was only in operation for a little more than two years.



I look forward to your answers!

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Plastic of printer roll broken - stains during printing

See this often on this series. I have been successful in getting HP to replace the fuser in units like this, even out of warranty if the page count is very low, 40k or less. Anything above 100k is considered normal life for the fuser. The failures I have seen are nearly identical in shape and placement.

Find this information helpful? Please click Kudos or tag as solution. I am not an employee of HP but a current field service tech with 20+ years real world experience troubleshooting and fixing HP Imaging hardware.
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