Print Error - Windows 10 64bits - HP LaserJet Pro MFP 130fw

[GvaUkJoe]

I have a Windows 10 64bits - Patched.

I have an HP LaserJet Pro MFP 130fw - connected with Network cable.

PC and Printer on same network (only one).

I am unable to print from my PC but can from my Mobile iPhone.... Each time i print from word, pdf... it says " Print Error ". I try uninstalling all, and installed from scratch with latest drivers. I have also use the HP Doctor http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe and restart afterward.. same issue. Unable to print.

Can some one guide me pls ? Thanks. Urgent....

[GvaUkJoe]

Nobody ?

[sandytechy20]

@GvaUkJoe

Welcome to HP support community.

Use HP Print and Scan Doctor to check connectivity

Download HP Print and Scan Doctor.

1. Run HPPSdr.exe from the download location on your computer.

2. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

3. If a screen prompts you to turn on printer updates, click Yes.

4. If a screen prompts you to make your printer the default printer, click Yes.

5. Try to print.

Assign manual IP address and that should fix the issue.

a. On the product control panel, press or touch the Setup button.

b. Open the Reports menu.

c. Select configuration Report.

Setting a Static IP Address

Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wired.
5. Under IP Address Configuration, click Manual IP.
6. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
7. Click Apply.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[GvaUkJoe]

Hi, I follow your advice and got the same issue. 

here are the settings I got.

Thank you for your prompt reply.
I am available via chat on skype if needed or via a remote control if this is faster ?

Let me know...

[ShlomiL]

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer, there are 2 versions and I believe this specific one should help better with such an error:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

Please let me know the results,

Shlomi

[GvaUkJoe]

Sadly, with this version, no luck..... 

A RJ45 cable goes from my Fibre-Modem to my office room. Plugged to a little Switch NetGear 8 ports. From there, one RJ45 cable goes to my Desktop computer Win10 and i got internet access just fine. My Desktop ip is 172.22.22.225.

A RJ45 cable goes from the NetGear switch to the back of the printer. The printer IP is 172.22.22.142 and I can access the Webpage with all the configuration. When I open the Printer page from the Windows settings, I can see a FAX (don't give a **bleep**, not using it), and 2 printers now, both... offline.

My printer is connected with RJ45 and switched ON.... Getting lost and just want to smash it on my garden patio.... Driving me insane... I can, however, print from my iPhone....

[sandytechy20]

@GvaUkJoe

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[GvaUkJoe]

Hi, thanks for your reply. After following your step, I have no form to fill and create a new case. Sadly. I have checked my product since it is registered and covered for next 11 months under warranty. 
See the picture, the options I have.

[ShlomiL]

Hi,

By your picture, it seems as you may skip some steps.

Please try these steps first and check:

Go to Start > Settings (Gear icon) > Devices > Printers and Scanners and select your printer, be sure to select the default one (The one without Copy1), then press Manage.

Click Printer Properties and open the Ports tab.

Click Add Port.

Select Standard TCP/IP and press New Port.

Press Next, then type 172.22.22.142 and press Next.

Click Finish, Close, Apply and OK and try printing to the modified print queue, may it now print?

Note: Make sure the default queue is indeed listed as the default by the used program, as such changes may not immediately take effect.

If that doesn't help, try following below link directly and provide the printer serial number, then you should follow the steps on screen and select the required support option, a case number and phone details should be listed then:

https://support.hp.com/ch-fr/contact-hp/product/hp-laserjet-pro-mfp-m130-series/9365370/model/936537...