11-28-2019 08:36 AM
I followed the recommended link - https://support.hp.com/us-en/document/c03416215#6a8f222d-b378-4a09-a527-6fc4baecffdf - and tried all of the various solutions within that link and I'm still have print quality issues. I even purchased new toner thinking it was bad toner but I'm still having the same issue. Two print examples shown below. I've calibrated and cleaned multiple times and it doesn't get any better. I've uninstalled and reinstalled the drivers and software and gone through all the other steps in the above link. I'm out of options...would appreciate any help.
11-28-2019 10:52 AM
May be a power issue, try plugging the printer into a different wall outlet. Directly to the wall, not through a power strip of any kind.
11-29-2019 11:38 AM
Thanks for responding Repairatrooper! I was hopeful your recommendation was going to fix the issue - since I previously had the printer directly connected to an outlet before rearranging my home office and connecting to a surge protector - so I tried two different wall outlets and it didn't work.
I signed up for the HP tech support and that proved to be worthless. All they troubleshooted was for me to do a color calibration/cleaning (which I already told them I had performed multiple times before) and they said there was nothing else they could do to help since the printer's warranty expired. They chalked it up to a hardware issue like a bad sensor or something along those lines and that I need to go purchase a new printer. Again, thanks for taking the time to respond!