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- HP Community
- Printers
- LaserJet Printing
- Print Quality completely faded - need help

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01-17-2019 03:20 PM
My print quality suddenly diminished. Print is completely faded. All at once. Now, I just opened up four new 131A ink cartridges, and still my prints are completely faded. How do I get help?
01-18-2019 05:57 PM
Thank you for joining the HP Support Community.
To provide you with an accurate solution, I'll need a few more details:
Are you using genuine HP ink toner?
Are you facing the same issue while making a copy?
Did you try printing from a different application?
However, I suggest you do a Hard Reset
(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Then click on this link: https://support.hp.com/us-en/product/hp-laserjet-pro-200-color-mfp-m276/5097648/model/5097653/docum... and follow the troubleshooting.
Keep me posted, how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee