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‎03-25-2020 08:07 AM

HP Recommended
Product: Laser Jet Pro MFP M125nw

Error message of door open.

1 REPLY 1

‎03-27-2020 05:53 PM

HP Recommended

@Garner1

 

Welcome to HP support community.

 

Verify that the print-cartridge door is fully closed.

Meanwhile

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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