Print job sent to print does not print and stays in print queue.

[Replay202]

Print jobs sent to printer simply stay in print queue with status showing as 'printing' however printer doesn't react.  Tried uninstalling the printer driver and  reinstalling. tried with wired USB connection to my laptop with same results. Tried HP scan and print doctor, also tried all the steps of the troubleshooting section of HP website for this issue with no success. Only once or twice when removing the printer as a device and reconnecting it was I able to print a test page but the document I would sent to the printer after that would not print and I would be back to square one, without a working printer.

HP phone support won't help me because my printer is out of warranty unless I pay $20 for them to help me over the phone. I find that absurdly ridiculous and thats the first time i've ever heard of a company charging its customers for phone support for their own purchased product. I bought this printer just over a year ago by the way its practically new.

case number: 

5005452728

Please help I'm stuck with a useless new printer! THis is my last resort as I can't seem to find any solution.

Thanks

Adam from Canada

[Dvortex]

Hello, @Replay202 – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

Going through your post, it looks like an issue with the print spooler. Follow the steps below to clear the print spooler:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now click http://hp.care/2ptZBu0  to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[Replay202]

Hello,

Unfortunately both of these proposed solutions did not work. During the installation of the printer drivers and software, the service did stop working while trying to register the product after  checking the box to print test page and register. The test page showed up in my print queue, but like before just never prints.

Any other possible sollution would be helpful,

please let me know, thanks

Adam