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‎09-08-2026 09:45 AM

HP Recommended
Product: HP Color LaserJet Pro MFP 3301cdw
Operating System: Microsoft Windows 11

Hello, I started university at Rutgers. However, Rutgers does not allow people to connect wifi to personal printers. Therefore, I figured that if I used the printer to usb cable I could print what I need. However, in the print queue I am getting a printer error message and HP Smart stating that my printer is not connected despite the cable being in? I am unsure of what to do in this situation, I thought if I used the cable that I could print. Can someone help?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎09-08-2026 04:09 PM

HP Recommended

Best option is to use the WIFI direct option on the printer. That has no requirement to connect to anything other than the printer directly from your computer wirelessly. This does not require anything from the University. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎09-08-2026 04:09 PM

HP Recommended

Best option is to use the WIFI direct option on the printer. That has no requirement to connect to anything other than the printer directly from your computer wirelessly. This does not require anything from the University. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎09-08-2026 04:32 PM

HP Recommended

I tried to state this but Rutgers does not allow personal printers on the wi-fi. That is why I was trying to use the printer to USB cable however the printer was not recognizing it as connected that was the whole issue. The point kind of flew over your head. That's not to be rude it's just a moot point.

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‎09-08-2026 06:16 PM

HP Recommended

I provided a solution and you will note I stated that the printer will not be connected to Rugter's wifi, 

 

https://www.youtube.com/watch?v=BEdwaOKxTvo

 

Also refer to page 28 of the user guide here https://kaas.hpcloud.hp.com/pdf-public/pdf_7579882_en-US-1.pdf

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



How to use Wi-Fi Direct to print from a Windows computer | HP Printers | HP Support
How to use Wi-Fi Direct to print from a Windows computer | HP Printers | HP Support
youtube.com/watch?v=BEdwaOKxTvo
Learn how to use Wi-Fi Direct to print directly from your computer to printer without the use of internet. This includes how to access the Wi-Fi Direct username and password, and connect to the printer. This video applies to computers running Windows 10 and 11. For other helpful videos go to ...
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‎09-08-2026 06:19 PM

HP Recommended

Hi,

I'm sorry, I misunderstood. I hope I wasn't rude.

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