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HP Recommended
When printing - the whole page is covered in cyan ink...
I have double checked that the cartridges are in correct placement and 60% full.
Any ideas how to resolve this myself as I am out of warranty.
Many thanks
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HP Recommended
Here is a picture
HP Recommended
That is either a bad cyan cartridge or a damaged contact. Remove the cyan cartridge and look at the blue/green drum on the bottom. If it is covered with toner that will confirm bad cartridge. You will need to replace it.
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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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