Solved: Printed pages totally covered in streaked ink - HP Support Community

mercina · ‎11-23-2019

Hi Folks,

when I try to print either from glass or internet the pages come out covered with black streaks over the printed text the first page is hardly legible. Subsequent pages are a little lighter but still covered in black ink with 2 white strips down the middle of the page.....still bad.

HP Printer Drum 90% and black cartridge are at 70% . BLUE DRUM IS mostly COVERED IN BLACK INK WHEN I CHECKED IT....but I’m not sure if this is an abnormality?

I tried the clean function in printer but it did help the printing quality?

Any Suggestions to resolve problem would be appreciated, George

However

Repairatrooper · ‎11-24-2019

You either have a leaking toner unit or the drum is bad. After a page is printed the blue drum should be clean.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎11-23-2019

Can you post a sample?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

mercina · ‎11-23-2019

mercina · ‎11-23-2019

Repairatrooper · ‎11-24-2019

You either have a leaking toner unit or the drum is bad. After a page is printed the blue drum should be clean.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

mercina · ‎11-24-2019

Hi...Thank you for your suggestion. It makes sense I will give it a try. I recently bought HP toner through Amazon I will see if it is under warranty.

Printed pages totally covered in streaked ink

Create an account on the HP Community to personalize your profile and ask a question