Printer Color LaserJet Pro M454dn has been jamming.

desertgirl40 · ‎08-20-2026

Jam has been fixed, but keeps giving this message and error code 13.09.14

Paul_Tikkanen · ‎08-20-2026

The person that replied to your post was trying to scam you.

Do not answer any phone calls from someone pretending to be from HP.

No one on this forum is allowed to ask for any personal information from you in a reply.

Repairatrooper · ‎08-20-2026

That error code indicates paper stuck inside the printer. Try turning the printer off and then restarting. If the error immediately comes up then either there is still paper in the printer or a sensor is damaged. This design series is prone to a couple of issues.

1. Paper wrapping around the fuser and holding a flag open. With this design to really see the fuser you need to remove it from the printer. Check youtube for a video that shows how to do that.

2. There is a sensor on the back of the fuser that can fail causing a jam error. Tougher fix because HP does not supply that sensor as a service part. The sensor is common to many HP products so you might find another device that you can pilfer a sensor out of.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

desertgirl40 · ‎08-23-2026

Thank You

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