Printer Creases Paper on Output

[Kathylj]

Printer ejects paper with a vertical crease about 3.5 inches from the right sigde of paper margin.  Have tried different paper, have replaced all toner cartridges, have checked the paper path.    I also took someone's suggestion and interrupted a print job before it got to the fuser unit (by opening the front cover right after the paper is pulled into the printer).  It apparently isn't caused by the fuser, as there were still creases. 

The crease actually seems to be caused by dragging on something internally.  The drum perhaps?? 

[Jeet_singh]

Hi @Kathylj,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the printer creases paper. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution. I'll need a few more details:

Have you checked for any obstructions inside the printer?

Are you able to make a copy from the printer?

Have you tried to clean the rollers?

Are you able to move the carriage freely?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If this is to do with the Horizontal streaks, then this could be an issue with the drivers or with the cartridge itself, I would suggest you clean the cartridge contacts.

If the issue is to do with Vertical streaks, then this could be an issue with the Hardware, I would suggest you try to clean the rollers as well as scanner glass.

If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

For more assistance, please follow these links: 

HP LaserJet Pro 200 Color MFP M276 Printer Series - Troubleshooting Print Quality Issues

HP Printers - Fixing Copy Quality Issues

If you have followed the steps suggested and still having the issue, I would personally suggest this could be a possible printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Kathylj]

Thank you so much for your reply.  Unfortunately, the printer looks fine as far as obstructions, rollers, carriage, etc. go.  I tried the hard reset you suggested and that did not fix the problem.  The streaks are vertical, and you suggest it might be printer hardware.  I may try the tech support option.  We are out of warranty, unfortunately.  Thank you again.

[Jeet_singh]

Hi @Kathylj,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have tried to perform a hard reset and still having the issue, Just wanted to check if you have followed all the steps suggested in the support document, If so and still having the issue. I would personally suggest this could be a printer hardware. Please contact our HP phone support so that they can provide you with out of warranty service upgrade options. 

Please use the link from the previous post to reach the phone support.

I hope this helps. Let me know if you need a few more details.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Seebass]

I recently had what sounds like the same problem.  A crease on the righthand side.  It ended up being a roller that had slightly wedged out of its groove.  The roller would spin, but it would not "float" as the paper was coming out.  I have attached photos of the crease and the problem area.  I simply moved the pin back in its groove and it works fine now.

[PeterD2000]

Hi 

I had a simular problem where the paper kept coming out with a crease on it.

I`ve sorted the problem out after a lot of messing about with my computer / printer.

I clicked onto printer settings, then went onto Printer Preferences, and I found my Media setting had gone onto Photo finish 

 (I did`nt  think I had done it) I put it back on Plain Paper setting.

Ha presto it works properly again and has speeded up to. 

[oza2]

my printer creases

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
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