Printer Failure 0x610004a

[Billstar22]

I just bought my printer 10min ago, trying to set it up and i'm receiving an error message:

PRINTER FAILURE

There is a problem with the printer or print system.

Turn the printer off, then on. If you continue to get this message, contact HP.

0x6100004a

I have gone through the process from the HP website when this error occurs, but i can't seem to get rid of this problem.

Can anyone help?

[Riddle_Decipher]

@Billstar22

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

With determination and perseverance to assist! 😉

I understand you need support, and I'll be glad to help you out, however, for an accurate solution I'll need more details:

What is the product number of your device? Use this link to find it: Click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums?

In the meantime, please try the steps mentioned on this link: Click here (generic article)

Please reply with the details for further assistance.

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