Printer HP LaserJet Enterprise M607 Offline

Senzanil · ‎05-20-2026

I bought a second hand HP LaserJet Enterprise M607 but when I try to connect it to my network or my pc, it says the printer is offline. The printer's display is lighting up but it is blank, and so I can not pass any commands through it.

Repairatrooper · ‎05-25-2026

Do you get activity lights on the network port of the printer when you plug the cable in? If not then you may have a faulty formatter or failed drive, or possibly the previous owner removed the drive before selling it, though typically a missing drive will generate a 99.xx.xx error on the screen. Remove the left formatter cover to confirm that the storage device is installed. Circled in red in picture below

storage device M607 series

You can also try pressing the engine test button (circled in image below). Make sure to have paper loaded in tray 2 and hold the button for a couple of seconds. If a page of lines is generated then the base printer is ok and makes it more likely that there is a problem with the formatter and likely the reason the previous owner jettisoned it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Senzanil · ‎05-29-2026

Thank you so very much. I will try this and revert.

Create an account on the HP Community to personalize your profile and ask a question