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HP Recommended
HP Color LaserJet Pro MFP 4301fdw Printer
Microsoft Windows 11

I have opened the printer and see no paper jam. I don't know what to do next.

1 REPLY 1
HP Recommended

HP has a support channel on youtube with numerous videos on removing jams depending on error codes or where the paper is jammed.

 

https://www.youtube.com/watch?v=3MtKYZ8ag0c

 

One of many videos, you can search for others. Good channel to subscribe to.

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No audio. Learn how to clear paper jams in Tray 2 and a 13.A2 error. Applies to HP LaserJet Pro 4001, 4002, 4003, 4004 n/dn/dw/d printers; HP LaserJet Pro 4001, 4002, 4003, 4004 ne/dne/dwe HP+ printers; HP LaserJet Pro MFP 4101, 4002, 4003, 4004 dw/fdn/fdwp printers; HP LaserJet Pro MFP 4101 ...
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