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‎09-07-2019 05:16 AM

HP Recommended
Product: LaserJet 1020 Plus
Operating System: Microsoft Windows 7 (32-bit)

I am trying to install this printer and I have downloaded the driver from the HP website. I can perform the initial steps but then when it asks me to connect the data cord to the printer and to the CPU, printer is not detected. When I press the power button I hear the initial noise made by the printer but there are no lights on the printer. Can someone please help

1 REPLY 1

‎09-10-2019 11:02 AM

HP Recommended

@saf5, Welcome to HP Support Community!

 

Follow the steps below-

  1. Press the Power switch on the back of the product to turn the product on.

  2. If the product does not turn on, disconnect the power cord from the back of the product, and then unplug the power cord from the electrical outlet.

  3. Reconnect the power cord to the back of the product, and then plug the power cord into the electrical outlet.

  4. Press the Power switch on the back of the product to turn the product on.

You can also try using a different cable and see if that fixes the issue.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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