Printer Stopped Printing

[Urrggghhhhh]

Hello all, please help...

My Laserjet m139we stopped printing. The Device Status and Supplies Status screens in the toolbox shows "Incompatible Black Cartridge." Cartridge is an original HP and wasn't changed, it just stopped. Can I fix this or will I be forced to buy a new toner?

[Urrggghhhhh]

If it's helpful, here is the dialog box with additional information from the Toolbox:

[Rita_R2]

Hi, @Urrggghhhhh, Welcome to the HP Support. 

  

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here is the link which will help you to resolve the issue: 

How to fix 'Incompatible Cartridge' and other errors for HP Instant Ink cartridges | HP Support

  

 Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support 

[Urrggghhhhh]

Thanks Rita_R2 for the video link. Unfortunately, it didn't solve my problem. Also, it might not matter but the video was focused on a deskjet printer whereas mine is a laserjet with a toner cartridge.

[Urrggghhhhh]

I think I might have found a related problem. When I log into my HP online account it knows me and my printer. However, when I go to hpsmart.com (I don't have a smart phone so I'm not using the phone app) it no longer shows my printer in the box (see image below) and I cannot figure out how to add it. Is hpsmart.com still active and current or should I be going to some other website?