Printer does not print without error message

[Victor1231]

Hi.

The document is sent to the print queue with status "Print". The message "Print Document" appears on the printer. But nothing happens.

The latest drivers from hp were installed correctly.

The printer is installed in the system by default.

What could be the problem?

[TEJ1602]

@Victor1231, Welcome to HP Support Community!

Follow the steps below-

Download and run the HP Print and Scan Doctor

Follow these steps to use the HP Print and Scan Doctor to fix the issue.

 Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

If you cannot complete these steps, or if the steps do not work, continue to the next step.

Uninstall the HP driver and software
Follow these steps to uninstall the HP driver and printer software.

1. If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer, and then disconnect the cable from the computer.

   NOTE: 

   If you are asked to remove shared files, click No. Other programs that use these files might not work if you delete the files.

2. Right-click the Start button  in the lower left corner of the screen, click Search, and then type Devices and Printers.

3. Click Devices and Printers.

4. Right-click the icon for your printer, and then click Remove Device. The computer uninstalls the printer software.

Rename the HPBXPSRENDER.DLL file

Follow these steps to rename the HPBXPSRENDER.DLL file.

1. Right-click the Start button  or the lower left corner of the screen, click Search, and then type %windir%.

2. Double-click the System 32 folder, double-click the Spool folder, and then double-click the Drivers folder.

3. Double-click the x64 folder or the w32x86 folder, depending on your operating system, and then double-click the 3 folder.

4. Right-click the HPBXPSRENDER.DLL file, and then click Rename.

5. Delete the DLL suffix, type OLD in its place, and then press Enter. The file name now displays as HPBXPSRENDER.OLD.

6. When the "If you change the file name extension, the file might become unstable. Are you sure you want to change it?" message displays, click Yes.

7. Close the window.

Download and install the print driver

Follow these steps to download and install the print driver.

1. Turn on the printer.

2. Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed.

3. Go to HP Customer Support - Software and Driver Downloads.

4. If a Let's identify your product to get started page displays, click Printer, type your printer model number, and then click Submit.

5. If you need to change the operating system, click Change, select your version, and then click Change.

6. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options.

Try printing.

Hope this helps! Keep me posted. 

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