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Message 1 of 2
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Printer doesn't install HP Scan after reinstall of Drivers

HP Recommended
HP LaserJet Pro 200 color MFP M276nw
Microsoft Windows 10 (64-bit)

I have a HP LaserJet Pro 200 color MFP M276nw, but After I have reinstalled the full driver package for the printer, to solve another problem.

I have tried to install an older version of the drivers, I have run the HP Scan doctor tool, and Here I get 1 detected problem, and that is that HP Scan is missing. The tool can't install it. 
Have tried a fireware upgrade and I have searched through the internet, but can't find anything that fixes this problem.

I dont want to use the HP Smart app, because it doesn't give the same options and functionallities as the HP Scan Program.

Can anyone help me with this problem?

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Message 2 of 2
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HP Recommended

Hello @JimmieTC ,
Welcome to the HP Support Community!


The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP LaserJet Pro 200 Color M276 Full Feature Software and Drivers ", File name: LJ-Pro-200-color-MFP-M276-full-solution-15188.exe (103.9 MB)

Then proceed as follows:

Check the system for

  • TuneUp`s
  • Optimization Tools
  • Cleanup Tools

disable them, better uninstall them. Next...

  1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
  2. right-click Start, search for "control panel" and open "Programs and Features"
    uninstall all HP printer software > via "Programs and Features"
  3. right-click Start, search for "control panel" and open "Devices and Printers"
    In the "Devices and Printers" window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  4. Restart the PC < mandatory
  5. Close all programs
  6. Change File-Explorer-Settings:View > Options > "Change folder and search options" > Tab "View"
    • enable > Show hidden files, folders and drives
    • uncheck > Hide protected operating system files (Recommended)
  7. search for "HP [printer name]" and delete all this folders < for example m276
  8. Empty the TEMP folders
    A) C:\Users\[Your user account]\AppData\Local\Temp\
    B) C:\Windows\Temp\
  9. system files cannot be deleted!
  10. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
  11. Please note: WLAN has to be deactivated!
  12. Restart the PC < mandatory
  13. Close all programs
  14. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.

Document error messages, even better is a screenshot and upload here.


The network configuration or the type of connection can be changed later, see "Changing from a USB to a Wireless Connection ".


Change the File Explorer settings again -

  • enable > Don`t show hidden files, folders or drives
  • click button > Hide protected operating system files (Recommended)

Hope this helps! Keep me posted.

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”!

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