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‎04-24-2020 04:45 AM - edited ‎04-24-2020 04:47 AM

HP Recommended
Product: HP ENVY 5540 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have un-installed the printer like the other examples but reinstalling the latest software doen not work.

 

I see only the option 'Both sides manually' for Two sided printing.

 

Is there any other solution?

 

(It is not in the correct group, must be inkjet printers...)

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2020 05:30 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎04-24-2020 05:30 AM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Please let me know the results,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎04-24-2020 07:16 AM

HP Recommended

Thank You very much,

the printer works properly now and printing double sided works automatic!

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