Printer driver

[Wlrule]

Printer error needs user assistance

I think I need to install a new driver

[Wlrule]

Help me install new driver

[VikramTheGreat · Accepted solution]

Hi @Wlrule,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It looks like your printer may need the correct HP driver installed again, and we’ll help you with that in a simple way.

Install the driver from HP

1. Go to the Official HP® Printer Drivers and Software Download | HP® Support.
2. Enter your printer model number in the search box.
3. Select your printer from the list.
4. Choose your operating system, such as Windows 11, Windows 10, or macOS.
5. Download the recommended driver or full software package.
6. Open the downloaded file and follow the on-screen instructions to complete the installation.
7. Restart your computer and printer after setup finishes.

For Windows

• If your printer is connected by USB, keep the cable unplugged until the installer asks for it.
• If your printer uses Wi-Fi, make sure the printer and computer are on the same network.
• After installation, print a test page to confirm the driver is working.

For macOS

• Download the HP software that matches your macOS version.
• Open the file and follow the setup prompts.
• Add the printer in System Settings or Printers & Scanners.
• Print a test page after setup.
   

If the error continues

• Turn the printer off and back on.
• Restart the computer.
• Remove the printer from your device list and add it again.
• Download the driver again from HP Support to make sure it is the latest version.

Please share your printer model and operating system, and I will guide you with the exact steps for your device.

I hope this helps.

Take care and have an amazing day!