Printer error: Jam in print paper path. Open top cover and remove cartridge. Clear jam.

[hrami]

There is no jam, but I keep getting the same error message, even though there is no paper in the path.  I see this is common, but hot fix without getting a tech to my home office....

[sandytechy20]

@hrami

Welcome to HP forums.

Reset the printer.

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Update the printer firmware

Refer this HP document for more assistance:- Click here

You can also refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.